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Clients of closed Scarborough travel agency can seek compensation, regulator says

The Travel Industry Council of Ontario (TICO), which oversees travel industry regulations in the province, are advising customers who purchased travel services from Canadianfares Inc. to contact the airlines to confirm their travel arrangements. There is also another safety net for Ontarians in such situations, one spokesperson for the province’s travel regulator says. TICO provides support for travellers through the industry-financed travel compensation fund. The fund works to protect consumers who purchase travel services from Ontario-based travel agencies and websites and never receive them due to bankruptcy or closure of a travel agency. Read more: How Ontario consumers can avoid travel nightmares The regulator’s vice-president Dorian Werda said consumers who haven’t received the travel services they purchased from the agency’s website can file a reimbursement claim form. All information about filing a claim is available on its website . “Travel and vacation time is sacred to Ontarians,” she said. “Don’t forfeit the consumer protection available to you.” According to TICO, there is a legislated six-month filing deadline for claims. For customers of Canadianfares Inc., the deadline is Dec. 17 . Any customer who purchased from Canadianfares Inc.

For the original version including any supplementary images or video, visit https://www.thestar.com/news/gta/2018/07/11/clients-of-closed-scarborough-travel-agency-can-seek-compensation-regulator-says.html

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State-owned Travel Agency CTS Revealed to be Exploiting Tourists

After the contract with CTS was signed, the tourists were then passed over to third-party travel agencies in Chongqing or Yunnan. These agencies paid CTS a commission, the size of the commission depended on the overall perceived purchasing power of the tourists. Essentially, according to the reporters and their sources, the CTS branch in Chongqing wasn’t selling tours, but rather tourists to other tour agencies. These third-party agencies made money by coercing tourists into buying overpriced goods, from which they received a commission from shops. Tour guides informed tourists that it was mandatory to make purchases and that their participation in the tour was illegal On the undercover reporter’s tour, the tourists were told that with the accommodation, transportation, and food, the actual cost of the trip was between 5,000 and 6,000 yuan ($772 and $927). Participants were told they must make total purchases on the trip of at least that amount. The tour guide said subsidies were provided by the Yunnan government which made the initial tour price cheaper, and told the tourists that they were expected to make up the difference to contribute to the economic development of the region. When tourists didn’t make enough purchases at a jade market, one tour guide requested tips, calling them a necessity. Another tour guide warned the travelers that they should not complain as this tour group was illegal and voluntarily taking part was a crime. If their participation was discovered, it could result in jail time.

For the original version including any supplementary images or video, visit https://jingtravel.com/state-owned-travel-agency-cts-revealed-to-be-exploiting-tourists/

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